Masters3d

Technical. Creative. Tactical. Director.

Tag: on-call

Posts connected by the on-call tag.

2 posts

Good at It Is Not the Same as Wanting It

I am a good directly responsible individual in an emergency, and I do well against a reasonable deadline. That does not mean I want to live there. Manual toil is shoveling fertilizer: someone has to do it sometimes, it should rotate, and once it passes half the job you stop building. The way out is to build the machine that does the shoveling, and the hardest pile is the one that arrives from another team's pipeline.

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Minimize Humans as Glue

Tanya Reilly's 'Being Glue' names the invisible human work that holds a team together but never shows up on your own record. The deeper pattern is the same one behind every high-maintenance system: a person standing in for a fix that was never made. The goal is not to be better glue, it is to build systems that heal themselves so humans are needed as glue as rarely as possible.

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