Masters3d

Technical. Creative. Tactical. Director.

Tag: glue-work

Posts connected by the glue-work tag.

2 posts

User Story Mapping for Shared Understanding

Around 2022, before AI was useful, I onboarded a whole team into a brand new area with two- and three-hour meetings every day. Documentation was thin, the knowledge lived in people's heads, and everyone was drowning. A working session built around user story mapping cut the fog: put every actor (human or system) on a visible surface, walk the flow out loud, and let the shared picture replace the marathon meetings.

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Minimize Humans as Glue

Tanya Reilly's 'Being Glue' names the invisible human work that holds a team together but never shows up on your own record. The deeper pattern is the same one behind every high-maintenance system: a person standing in for a fix that was never made. The goal is not to be better glue, it is to build systems that heal themselves so humans are needed as glue as rarely as possible.

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